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Normally, a change in entitlement period (1.1.E.125) will result from a change in payment delivery day (1.1.D.55).
Where a customer has had a change in their payment delivery day, they will be paid an adjustment payment (1.1.A.65) in order to get them onto a new payment cycle. The adjustment payment will usually be for a period of less than 14 days consisting of the number of days since the end of the previous entitlement period to the end of the new entitlement period.
Policy reference: SS Guide 3.10.3.10 Timing of Payment Delivery, 3.10.3.80 Changing a Payment Delivery Day
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Last reviewed: 30 June 1999
