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Annual Report 2008–2009 » Chapter 7 » Outcome 2.0

Performance Reporting

Part two

Results for key performance indicators

This section outlines, by output group, how the Department performed against the key performance indicators set out in the 2008–09 Portfolio Budget Statements and related Budget documents. Where relevant, achievement against key performance indicators is summarised in tables that provide estimated and actual results for targets set out in the FaHCSIA 2008–09 Portfolio Budget Statements.

Contributions to Outcome 2


Output Group 2.0

Items applicable across Outcome 2

Output Group 2.0 contributes to Outcome 2 by providing income support payments and act of grace payments under special circumstances to those in need.

Components of Output Group 2.0
Bereavement Allowance

Bereavement Allowance is paid for up to 14 weeks to a recently widowed person following the death of their partner. It is subject to the pension income and assets test. It is also paid under international social security agreements.

Total number of customers paid Bereavement Allowance
Estimate 550 The variance is +34.

Bereavement Allowance is an income support payment available for up to 14 weeks following the death of a partner. Bereavement Allowance must be applied for. The variance is attributable to greater awareness of the payment.
Actual 584
Payments under s. 33 of the FMA Act

Payments under section 33 of the FMA Act are act of grace payments made in special circumstances at the discretion of the Minister for Finance and Deregulation.

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Special Benefit

Special Benefit is an income support payment for people who are not eligible for any other type of payment and have no other means of support. The benefit is income and asset tested.

Average amount of earnings of Special Benefit customers per fortnight
Estimate $250 The variance is +$38.

The variance is primarily attributed to recipients receiving a higher rate of earnings than estimated.
Actual $288
Average duration on Special Benefit
Estimate 128 weeks The variance is –5 weeks.

The average duration is slightly lower primarily due to Temporary Protection Visa holders gaining permanent residency and accessing other income support payments earlier than originally estimated.
Actual 123 weeks
Percentage of Special Benefit customers with earnings
Estimate 1% No variance.
Actual 1%
Percentage of Special Benefit customers on part rate
Estimate 74% The variance is –3%.

The variance is due to a decrease in the estimated number of Special Benefit recipients who undertook part-time employment, received a foreign pension or received free board and lodgings.
Actual 71%
Number of Special Benefit customers assisted
Estimate 6,047 The variance is –238.

The variance is primarily attributable to Temporary Protection Visa holders gaining permanent residency and accessing other income support payments.
Actual 5,809
Control of incorrect payment and fraud—accuracy of administered outlays (total dollars correctly paid) as measured by the Random Sample Survey
Estimate Accuracy of administered outlays is greater than or equal to 95% The variance is +1.3%. The ‘estimate’ is the agreed benchmark between FaHCSIA and Centrelink. The ‘actual’ figure is the estimated accuracy of administered outlays derived from Random Sample Survey data.
Actual 96.3%

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