Family Relationship Services for Carers (FRSC)
Where families caring for a family member with disability need support, the Australian Government funds community-based organisations through the Family Relationship Services Program to assist them.
What services are available to me?
Family Relationship Services for Carers provide mediation and counselling to assist families to:- make decisions about the future care arrangements for their family member with disability
- resolve conflicts that may arise within the family in relation to the future care needs with the assistance of an accredited mediator
- discuss their concerns and issues around family relationships and the care of a family member with disability through general counselling sessions.
Who can use these services?
Family members who are considering the future care of their family member with disability can use these services. Priority is given to families:- experiencing conflict or at risk of breakdown
- caring for a family member with severe disability
- considering financial planning for future care needs.
How can I benefit from these services?
Family Relationship Services for Carers provide an impartial person to assist families to take into account the needs and interests of the whole family unit when considering future care arrangements.When can I access these services?
You can access these services if your family needs support in considering future care plans for a family member with disability.Is it confidential?
Services provided under the Family Relationship Services for Carers are confidential except in certain circumstances.By law, service providers are required to report some things. If staff reasonably suspect that there is a current threat of serious harm to someone, that a person has actually been harmed and/or a child is at risk of abuse or neglect, then they must report that suspicion to the appropriate authorities.
What will it cost to use these services?
Services provided under the Family Relationship Services for Carers are free of charge.
How can I contact these services?
Services are located across every state and territory. You can call the following to locate a service near you:ACT
Centacare Canberra – Goulburn
02 6162 6100
NEW SOUTH WALES
Interrelate Family Centres
1300 736 966
QUEENSLAND
Centacare Catholic Family and
Community Services
1800 337 552
SOUTH AUSTRALIA
Uniting Care Wesley Adelaide Inc
08 8202 5190 or 08 8150 7213
TASMANIA
Relationships Australia Tasmania
1800 002 222
VICTORIA
Eastern Access Community Health Inc
1300 303 346
WESTERN AUSTRALIA
Anglicare WA Inc
08 9263 2050
NORTHERN TERRITORY
Centacare NT
08 8944 2000
Alternatively call the Family Relationship Advice Line on 1800 050 321 which is available 8.00am – 8.00pm Monday to Friday and 10.00am – 4.00pm Saturdays (except national public holidays).
Brochure orders
To order additional brochures contact 1800 050 009 between 8.30 am to 5.30 pm Monday to Friday (except national public holidays).If you are deaf or have a hearing or speech impairment, you can use the National Relay Service to contact any of FaHCSIA's listed phone numbers.