Table of contents
A. Background
B. Research objective
C. Research methodology
D. Profile of research participants
E. Presentation of findings
II. Overall awareness and understanding of Carer Payment and Carer Allowance
A. About this chapter
B. Awareness and sources of information about Carer Payment and Carer Allowance
C. Purpose of Carer Allowance and Carer Payment
D. Awareness and behaviours about reporting requirements for Carer Payment and Carer Allowance
III. Awareness and understanding of review processes
A. About this chapter
B. Awareness and sources of information about review processes
C. Purpose and acceptance of review processes
D. Awareness of timing of review processes
E. Awareness of appeals options
IV. Experience of the review process
A. About this chapter
B. Recall of reviews
C. Forward planning for the review
D. Format of reviews
E. Scheduling and spacing of reviews
F. Centrelink customer service
G. Income and assets reviews
H. Circumstances reviews
I. Medical reviews
J. Review outcomes
V. Caring situations and impact of the review process
A. About this chapte
B. Caring arrangements
C. Carer health and wellbeing
D. Impact of the review on the caring situation
VI. Conclusions and possible improvements
Note: This is the full report with an amendment that removes all references to the locations in which the research was conducted and all direct quotes made by participants.