Where any party believes there is a dispute in relation to any matter under this Agreement, they will provide written notice to the Regional Partnership Committee outlining the nature of the dispute. The RPC will discuss the dispute/issues as a priority and associated responses or actions will be completed in a timely, thorough and fair manner.
Information and data will/may be gathered so that an investigation can be conducted with responses and actions clearly documented and communicated back to the complainant. Where the RPC cannot resolve the dispute, an appropriately qualified independent adviser will be appointed to review the case and provide advice on a course of action. The RPC should accept the recommendation of the independent adviser.